FAQ

Where do you ship to?

We currently ship to United Kingdom, France and Germany.

What are the shipping costs?

Shipping is £3.00 Flat fee. You qualify for free shipping when you spend £30 or over in a single transaction.

How long will it take for my products to be delivered?

Typically, UK orders will be delivered within 4 working days, for orders placed before 3pm, Europe orders will be delivered within 5 working days, for orders placed before 3pm.

Can I use coupon codes on this site?

Yes, you can.

If you have a coupon code, please enter it at the time of checkout in the box provided. Remember to update your cart for the coupon to take effect and approve validity.

Some codes will have limited usages and some will have to be used within predetermined timeframes.

Can I return any products that if I am unhappy with them?

In the unlikely event that a product is damaged, you may return it for a refund within 14 days from the date of purchase. When ordering, please choose your product shades carefully, as we cannot offer refunds for incorrect color choice.

If you have any questions regarding shades, ingredients, or application, please contact us before placing your order. To begin the return process, please email info@lolacosmetica.com

Please Note: Only products purchased online from our website will be accepted for return. We regret that we cannot accept exchanges. Proof of purchase will be required.

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